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Terms & Conditions 

When you book with us you agree to our terms and conditions. 

TERMS & CONDITIONS

Your acceptance of the terms and conditions outlined are required to process your reservation.

All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.  In the event of a cancellation or amendment to your booking, notification period is in New Zealand time (NZST).

We strongly recommend travel insurance when travelling to the Chatham Islands for all our packages, rentals and tours. Flights into and out of the Chatham Islands may be delayed and the additional costs associated with the delays are the liability of the travelling guests.

BOOKINGS

All booking transactions are in New Zealand dollars, both at the time of making a booking and at the time of making a cancellation. Hotel Chatham Ltd cannot accept any liability for fluctuation in exchange rates between these transactions taking place.

At time of booking a deposits is required by credit card or direct deposit to confirm your stay, on receipt of payment Hotel Chatham Ltd will provide confirmation of your booking. 

By making a booking and consenting to our Terms & Conditions, you are agreeing to receiving emails from us. These emails are only for internal improvement purposes and will never be passed to third parties for any mailing lists. Please ensure you have read and understand our Privacy Policy.

AIRFARES

Hotel Chatham Packages may include Air Chatham flights from mainland New Zealand to Chatham Islands / Tuuta Airport. Package airfares are fully flexible fare class. Full payment is required at the time of booking your package. 

NON-REFUNDABLE DEPOSITS

On confirmation of your Hotel Chatham package you will be required to be a deposit of NZ$250 per person. This deposit will be required within 7 days of confirmation. If travel is within 7 days then full payment is required.

PAYMENTS


All accommodation, tours, rental and incidentals must be ma­­de in full on check out. Overdue/recovery charges may be made if your account is not paid on time of departure.

 

Payment can be made via credit card (2.5% surcharge applies) or direct deposit. Please contact us for bank details.

AMENDMENTS BY HOTEL CHATHAM LTD

Hotel Chatham Ltd (and associated products and services) reserve the right to amend accommodation, amend or cancel tour departures, and alter service prices at any time. Weather plays a part on Chatham Islands and can dictate if a flight or tour departs, Hotel Chatham Ltd will do its utmost best to avoid changes and will notify impacted guests with alternative options.

 

AMENDMENTS BY CLIENT

Amendments to bookings are subject to availability, clients must provide amendments in writing no later than 7 days prior to arrival. Amendments made within 7 days of arrival will fall under cancellations but is at the discretion of management to honour.

 

CANCELLATIONS

In the event of a cancellation to your booking, refunds will only be granted when Hotel Chatham Ltd receives notification at least 7 days prior (NZ time) to departure date in writing with the EXCEPTION:

  • Chatham Island Group Packages: Require notice 14 days prior to departure

  • Corporate Packages: Require notice 24 hours prior to departure

 

Please note the different and additional booking terms and conditions detailed below for Group bookings (20 or more people in a party).

 

GROUP BOOKINGS

 

A group defined as 20 people or more in a single party are required to adhere to our group booking conditions. 

Please contact us for our group booking terms.

 

SMOKING/ALCOHOL

There is a strict no smoking policy (including e-cigarettes) in our accommodation, on our tours and in our rental vehicles. Visitors to our accommodation must only smoke outside of their allocated accommodation and ensure that all cigarettes are disposed of accordingly. Passengers on our day tours must follow the instructions of our driver guide at all times and only smoke in designated locations. Recreational drugs are not permitted in any of our properties tours or vehicles at anytime. Alcohol is not permitted on any of our tours or to be consumed in any of our rental vehicles. Failure to adhere to this policy may result in the immediate cancellation of your booking and forfeiture of payment.

ANY DELIBERATE OR RECKLESS ACTS


That result in damage to our property, and any costs associated with inappropriate behaviour resulting in loss of income to Hotel Chatham Ltd will be charged to the registered guest.



CONDUCT


Visitors are required to be thoughtful of fellow guests at all times. The management reserves the right to cancel the tenancy at any time of any person or group, who in the opinion of management behaves in an objectionable manner and contravenes Hotel Chatham Ltd rules, and there will be no refund of fees paid.

 

HEALTH AND SAFETY

In keeping with our Health and Safety policy, Hotel Chatham Ltd requires the full name of every passenger staying at our accommodation, travelling on any of our day tours and renting vehicles. We also reserve the right to refuse any passengers if we are not completely satisfied that it is practicable and safe for them to participate in our tours or rent a vehicle. Prior to joining our tours, a passengers must advise if they have any physical conditions or concerns that may affect their safety or enjoyment of our tours. Passengers must follow all reasonable instructions given by our Guides before, during and after the tour. Passengers are responsible for the safety and protection of their own personal possessions at all times.


 

OUR TOURS

 

Our tours are day trips taking visitors out to historical and geological highlights of the Chatham Islands. These sites are on both private and Department of Conservation (DOC) concession land, Hotel Chatham Ltd advises that it meets the requirements of the private landowners and all its guides are trained on the health and safety requirements of each site. All private land owner fees and DOC concessions are included in the tour cost.

TOUR SAFETY AND COMFORT

Our day tours take visitors to parts of the Chatham Islands that are only accessible by guide, it is important that visitors advise of any health concerns or physical issues that could impact the tour. The tour requires people to be of a level of fitness that enables them to walk up steps, uneven surfaces and up hills. Visitors are also required to be wearing appropriate footwear such as tramping boots or running shoes and appropriate warm clothes for the trip.

The tours travel to parts of the Chatham Islands where roads are unsealed and corrugated. As a result, our vehicles display a corresponding level of wear and tear. Due to its remoteness, the Chatham Islands do not have the accessibility to vehicles as does the mainland of New Zealand. Whilst our vehicles are comfortable, we recommend that people that find discomfort with sitting for periods of time, or back issues may find the tour on Chatham Island roads uncomfortable and therefore don’t recommend our tours.

 

TRANSPORT

Hotel Chatham Ltd reserves the right to use an alternative vehicle (without prior notice) than is advertised due to any unforeseen circumstances, including health and safety or mechanical concerns.



PICK UP/DROP OFF

Where stated, Hotel Chatham will pick up and drop off passengers from Hotel Chatham or as agreed in writing prior to departure.


CLOTHING REQUIREMENTS

All of our day tours require that passengers wear sensible (closed shoes) sturdy footwear and bring a warm jacket. The conditions on the island can change quickly and it is best to be prepared for four seasons in one day. Safety is our priority, if a passenger has not taken necessary steps to wear appropriate attire, they may be refused entry to some sites.


 

RENTAL VEHICLES

Hotel Chatham Ltd has a selection of vehicles available to hire whilst on island. All hires must pre-book at Hotel Chatham front office or are part of a Chatham Island Package.

 

CONDITIONS OF RENTAL

  • Must hold a valid New Zealand full licence or International equivalent

  • Must be 25 years of age or over to be eligible to hire a vehicle from Hotel Chatham Ltd.

  • A copy of your Credit Card will be required and held on file for the duration of your stay along with a copy of your drivers licence.

  • In the event of an accident the excess is $3,000

  • Punctures are the responsibility of the hirer and will incur a $50 fee

  • No drinking or smoking in the vehicles

  • Vehicles must be returned fuelled, if not will be refuelled and an additional charge of $50  will be charged to visitor's Credit Card.