FAQ | Hotel Chatham | Chatham Island

Privacy Policy

Your privacy is important to us and below outlines Hotel Chatham Ltd policy

This Privacy Policy sets out how we manage personal information across our business.
At Hotel Chatham Ltd, we respect your right to privacy and want to ensure you that your information is protected. This includes when using our websites, making a booking for our accommodation, tours or rentals. We understand that you care about how your personal data is used by us, and we want to share with you the policies and practices we’ve adopted.

We will update our policies and this Privacy Statement from time to time. The most current version will always be located on our website.

PERSONAL INFORMATION WE COLLECT

We will only collect personal information that is necessary to deliver on your booking request.

The types of personal information we collect will vary depending on your dealings with Hotel Chatham Ltd and the products we provide to you.

This information may include any or all of the following:

Name, address(es), telephone number(s) and other contact details;
Electronic address(es);
Drivers licence
Any preferences you tell us about.

WHY WE COLLECT PERSONAL INFORMATION

Generally, we collect and use personal information about you to provide a range of products, services and benefits relating to your travel needs.

We also collect personal information to assist in identifying ways in which we can serve you better, and to assist our internal administration and operations including accounting, risk management, record keeping and staff training.

If you do not wish to receive information from Hotel Chatham Ltd, please use the contact details below to let us know. Please note that if you make such a request:

We may still need to use your personal information to provide you with the services and products you have requested as a customer; and
It may not be possible for us to immediately action a request to cease receiving any or all marketing material. However, we will respond to such requests as soon as practicable and will make all reasonable efforts to promptly activate a change in preference to opt out of receiving future marketing material.

SENSITIVE PERSONAL INFORMATION

We may also collect and use certain especially sensitive personal information about you, namely specific details of any relevant health conditions, disabilities, access requirements and special dietary requirements that you may have. We collect this information directly from you to try to ensure that your trip is appropriate for your needs and to try and keep you safe during any trip that you plan through us.

By law it is required that we obtain your consent to the collection of ‘sensitive information’ and unless you tell us otherwise, we accept that you have agreed to the collection of all information that is provided to us for use in agreement with this policy.

Please be aware there may also be instances when we obtain information about you from a third party, for example from a friend booking travel on your behalf. Customers who provide personal information about a third party individual need to ensure that those persons are aware of this privacy policy, understand it and agree to accept it. If that individual does not have the capacity to understand and agree to these terms, Hotel Chatham Ltd requires a parent or guardian to give the assurances set out in this paragraph.

DISCLOSURE TO THIRD PARTIES

In certain situations, we may share your personal information with third parties:

Suppliers of travel and other services

We may provide your personal information to our contractors or related companies for the purposes of, or in connection, with the supply of products and services to you.

Legal requirements

We may supply personal data to a government authority or regulator where required to:

comply with a legal requirement (i.e. height and weight for Civil Aviation Authority),
for the administration of justice,
for the purposes of customs, visas and immigration, or
where reasonably required to protect your vital interests or
enforce any booking or other contract.

HOW DOES HOTEL CHATHAM LTD PROTECT MY PERSONAL INFORMATION?

As with all information, Hotel Chatham Ltd will never rent or sell your personal information.

Personally identifiable material is stored on servers or databases, which may involve storing data on storage or computer systems provided by third party suppliers. None of this is publicly accessible and protected by industry standard firewalls and have password protection systems.

We restrict access to personal information to our employees and contracted third party providers who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. We extend these privacy policies to our business relationships.

EMAIL TRANSMISSION

Transmission of information over email is not secure, and if you submit any information to us over the internet by email you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by email.

HOW WE COLLECT INFORMATION?

We may collect and update that information over the phone, by letter, fax, email, over the internet, on our website, in person or if you participate in our marketing campaigns.

EMAIL NEWSLETTERS

All direct marketing efforts we conduct are done to solely provide the best service and product to you. We may at times send you information, offers, notify you about changes in our service or which we feel may be of interest to you, where you’ve consented for such purposes. Joining our mailing list is optional. If you have signed up to our mailing list and would like to unsubscribe, simply email us with “Unsubscribe” in the subject area, and you will be removed immediately.

By joining our newsletter mailing list you acknowledge that the information you provide will be transferred to a third party software for the purpose of processing.

PHOTOGRAPHS, TESTIMONIALS & VIDEOS

Feedback supplied to Hotel Chatham Ltd may also be used in print and online for marketing and advertising purposes. This includes but not limited to, third party review sites and questionnaires supplied to us post-tour. Additionally, any photographs, video and text sent to Hotel Chatham Ltd must be the client’s own.

SOCIAL MEDIA

If you make use of any Hotel Chatham Ltd social media features, either on our website, an app or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider.

LINKS

Our site may, from time to time, contain links to and from other websites. Please note that when you click on one of these links, you are entering another site and we are not responsible for the content or information collection polices of other sites. Please make sure you view their privacy and other policies before you submit any of your personal information.

YOUR RIGHTS

Our privacy policy is not intended to create a contract or form part of any contract. If you contact us about these rights, we may ask for proof of your identity before we act, and may refuse to act if you do not provide this or your identity is not established by you. This is to ensure that your data is protected and kept secure.

ACCESS TO PERSONAL DATA

You may request us to tell you whether we are processing personal data about you, to tell you what personal data we are processing and for what purposes, and to provide you with a copy of your personal data that we hold. The law does allow us, in certain cases to refuse your request, and we will advise you at the time if this is the case. We will need to verify your identity before disclosing personal information.

ACCURACY

When gathering, using and disclosing personal information we will take all measures to ensure the information is correct, complete and current. However, if at any time the information is incorrect, Hotel Chatham Ltd will endeavour to ensure the information is accurate as soon as possible.

A RIGHT TO OBJECT

You have the right to object to the use of your personal information for direct marketing or where we use it on the basis that we say we have a legitimate interest in using it.

DELETION OF DATA INACCURACIES

You have the right to have your personal information deleted or removed in certain circumstances and we may have the right in some cases to refuse to do so. We will need to verify your identity before disclosing personal information.

PORTABILITY

You have the right to obtain and re-use your personal information for your own use in certain circumstances.

RESTRICT PROCESSING

You may prevent or suppress the processing of your personal information in certain circumstances.

RIGHT TO WITHDRAW YOUR CONSENT

You are free to withdraw your consent at any time. Please contact using the details at the base of this privacy policy.

CONTACT & COMPLAINTS

We are very keen to hear from you if you wish to gain access to your personal information, have any questions about our privacy policy or about how we process your personal data, including any complaints, please contact us by emailing Data Privacy Office.

Our Privacy Officer will respond to you as soon as reasonably practicable.

LEGAL NOTICE

INFORMATION ON THIS WEBSITE IS PROVIDED 'AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.

While every effort has been made to provide the most accurate information we advise that information on this website may contain technical inaccuracies or typographical errors. Hotel Chatham Ltd may at any time and without notice make improvements and/or changes in the products and/or the programs described in this information.

Hotel Chatham Ltd makes no representations whatsoever about any other website which you may access through this one. When you access a non-Hotel Chatham website, please understand that it is independent from Hotel Chatham Ltd, and that Hotel Chatham has no control over the content on that website. In addition, a link to a non-Hotel Chatham website does not mean that Hotel Chatham endorses or accepts any responsibility for the content, or the use, of such websites.

This privacy policy, all agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.

IN NO EVENT WILL HOTEL CHATHAM BE LIABLE TO ANY PARTY OR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.